Data We Collect and Why We Collect It
When you open an account with us, we collect the information you provide directly — your name, contact details, date of birth and account credentials. When you deposit through bKash, Nagad or Rocket, we log transaction references and wallet identifiers to verify payments and resolve disputes.
-
1
We do not store your full mobile banking PIN or password at any point. We also collect device and session data automatically: your IP address, browser type, session timestamps and pages visited. This helps us detect unusual login activity and keep your account secure. If you
-
2
contact our support team, we keep a record of that conversation to follow up and improve our service. We use your data only for the purposes stated here: running your account, processing payments, verifying identity where required, and communicating with you about your account. We do
-
3
not sell your personal data to third parties. Some data sharing occurs with payment processors like bKash, Nagad and Rocket solely to complete your transactions. Any third-party service we work with is bound by data-handling obligations consistent with this policy. Your continued use of the platform
-
4
after any update to this policy means you accept the revised terms.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.